Why Do Many 4S Stores Not Allow Car Owners To Watch From The Side During Maintenance And Repair?

Buying a new car is still within the warranty period, and the vast majority of people will go to a 4S store for maintenance because it involves warranty issues. Not being there for maintenance often leads to difficulties in terms of warranty, as sometimes a large item breaks down and the repair cost is high. The maintenance process at the 4S store is as follows: when you drive the car to the reception area, a maintenance receptionist will conduct a simple inspection of your car, focusing on the appearance to prevent scratches and unclear information. Then issue a work order and confirm the maintenance items and costs with the car owner. After the car owner signs, they can go to the rest room to have tea and watch TV. All future work will be arranged by the 4S store staff, and the car owner does not need to intervene anymore. After the maintenance is completed, the car owner can pay and leave.

Some car owners are not at ease and want to go to the repair workshop to watch, keeping an eye on the entire process. In fact, most 4S dealerships do not allow car owners to enter repair workshops, just to maintain customers. Even if they enter, they will not force car owners to come out. They will only politely say, go to the lounge and wait. Some 4S stores have a large sign at the entrance of the workshop, which says that car owners are prohibited from entering the repair workshop. So why is there something fishy about the 4S dealership not wanting the car owner to watch over during maintenance?

Not allowing car owners to enter the workshop does not mean they have to tamper with maintenance, there is no tricks involved. The 4S dealership can be said to be the most trusted after-sales maintenance venue currently, so there will be no items written on the dispatch form that are not done, let alone any tampering with the vehicle during maintenance. Therefore, car owners can basically rest assured to have tea in the lounge. Of course, there are also exceptions. For example, replacing a certain accessory requires dismantling many things. If there are originally five clips such as a decorative panel, but one of them is accidentally damaged during disassembly, it will be directly installed if it does not affect use. The owner will not know if they are not nearby and watching. However, this is only the personal behavior of the repair technician, and it is not right to do so. The 4S store also does not allow it, and the probability of encountering it is extremely low.

Most of the reasons why car owners are not allowed to enter the after-sales workshop are for their own benefit. The 4S store has a standard service process, and letting customers rest in the lounge is a part of the process, which reflects the good service of the 4S store. Maintenance and repair can also provide good rest and entertainment for car owners. Secondly, there are many small cars in the workshop space, which poses a certain level of danger. If any car accidentally collides with the owner, the responsibility cannot be clearly stated. Finally, if the car owner is too close to changing the oil, it is easy for it to splash onto their body, and the responsibility cannot be explained clearly. The air in the workshop is also not very good, the volatilization of various oils, the accumulation of car exhaust, and poor ventilation can leave a bad feeling for car owners.

In short, not allowing entry into the workshop is basically for the sake of the car owner. Of course, there are also aspects that consider the maintenance technicians. Many car owners do not pay close attention to the car and always talk nonsense, pretending to understand the appearance of the car and saying that if something is not done well, it should not be done in this way, which leads to a decrease in the efficiency of the maintenance technicians and even does not know how to work. Simple maintenance and repairs can be seen nearby and some questions can be consulted. Complex repairs take several hours to complete, so there is generally no need to watch from the side.

From：WONDEE Autoparts

2024-6-17